FAQs

Frequently Asked Question

Key2Games is powered by a modern, robust tech stack designed to ensure speed, reliability, and security. Built on a scalable cloud infrastructure, our platform leverages cutting-edge technologies, responsive user interfaces, efficient server-side processing, and secure payment gateways to protect your transactions. We continuously update and optimize our platform to meet the evolving needs of our users.

Join the Key2Games community today and discover your next adventure with us!

What is a return policy?

Once a digital game key is purchased and delivered, it is not eligible for return or exchange. Please make sure to carefully review your purchase before completing the transaction.

What payment methods are available?

You can view the available payment methods by clicking the «Add to Cart» button on any product page. We offer a variety of secure payment options to suit your preferences.

What does it mean to pre-order a game?

Pre-ordering allows you to reserve a game before its official release. Once the game is released, you will receive your key via email, usually at 00:00 UTC on the release date. You can track the countdown on the order page.

Games

Unfortunately, once a digital game key is purchased and delivered, it is not eligible for return or exchange. Please make sure to carefully review your purchase before completing the transaction.

You can find detailed information about a game’s features, including multiplayer support and Steam achievements, on the product page under the «Description» section.

Yes, you can transfer the game key to another person after purchase. Please note that each key can only be activated once on a single account.

If you cannot find a specific game, it may not be available at this time. Stay tuned, as our catalog is regularly updated with new releases and popular titles.

Your completed purchases can be accessed in the “Dashboard” section in your Account. Simply log in using the email you provided during the transaction and pass the security check (Google’s «robot» verification or social network login).

If a game is marked as «Out of stock» or «Coming Soon,» you can subscribe for updates by clicking the envelope icon on the product page to receive notifications when it becomes available.

The list of supported regions for activation is indicated on the game’s product page. Please check this information before purchasing to ensure compatibility.

Pre-ordering allows you to reserve a game before its official release. Once the game is released, you will receive your key via email, usually at 00:00 UTC on the release date. You can track the countdown on the order page.

No, Key2Games only offers licensed game keys and official add-ons. We do not sell accounts or in-game items.

Payments

You can view the available payment methods by clicking the «Add to Cart» button on any product page. We offer a variety of secure payment options to suit your preferences.

No, the Steam Wallet is limited to transactions within Steam itself. Please use the available payment methods on our platform.

Yes, you can cancel a pre-order by visiting the «Refund» tab on your order page. If the option is not available, please contact us through the “Contact us” form.

Absolutely! We partner with trusted payment gateways that ensure your information remains secure. Our platform supports 3D-Secure protection, safeguarding both your card and our system from unauthorized use.

After selecting a product and adding it to your cart, click the «Buy Now» button. You will see the final price, including any applicable processing fees, before confirming the purchase.

Yes, our shopping cart allows you to add multiple products and proceed to checkout in one go.

Technical Problems

This issue may arise if you missed the regional restriction warning during purchase. Most games sold on our platform are intended for activation in the EU and UK only. Please carefully check the activation region on the product page before buying.

First, verify that your email address was entered correctly during the purchase. If the transaction was completed and the game is not in the «Orders» section, please contact our support team via the “Contact us” form.

While Key2Games does not provide technical support for game performance issues, we recommend updating your drivers, reducing graphics settings, or checking your system for malware. If the problem persists, visit official forums or the game developer’s support page for assistance.

For any other inquiries or support, feel free to reach out to our customer service team. We’re here to help you make the most of your gaming experience!